| PrePaid Bundle | Service Lite | Service Plus | Enterprise | |
|---|---|---|---|---|
| Dedicated resources Dedication single resource time. It doesn't mean you will have always same technical assigned to you. It's just a measure of effort | From 20h /month | From 1/2 dedicated resource | From 1 dedicated resource | Dedicated Team |
| Included services | ||||
| Confluence Documentation | ✔ | ✔ | ✔ | ✔ |
| Jira Service Desk Support | SLA 24h | SLA 3h | SLA 1h | SLA 30 mins |
| Jira Project Management – Backlog | ✔ | ✔ | ✔ | |
| Infrastucture GIT Repo | ✔ | ✔ | ✔ | ✔ |
| Dedicated Slack channel | ✔ | ✔ | ✔ | |
| Architecture committee 4 meetings / year | ✔ | ✔ | ||
| Technical Account Manager assigned | ✔ | ✔ | ||
| Daily meeting with technical team | ✔ | ✔ | ||
| Monitoring – Alerting – On Call Services | ||||
| Dashboard Overview | ✔ | ✔ | ✔ | |
| On Call Duty | NOT INCLUDED | NOT INCLUDED | 24X7 SLA 30 min | 24X7 SLA 30 min |
| Enpoint / API / web monitoring | ✔ | ✔ | ✔ | ✔ |
| Custom Security monitoring and certificates | ✔ | |||
