{"id":8359,"date":"2022-06-29T17:19:13","date_gmt":"2022-06-29T15:19:13","guid":{"rendered":"https:\/\/geko.cloud\/?p=8359"},"modified":"2022-06-29T17:19:13","modified_gmt":"2022-06-29T15:19:13","slug":"la-figura-del-service-manager","status":"publish","type":"post","link":"https:\/\/geko.cloud\/es\/la-figura-del-service-manager\/","title":{"rendered":"La figura del Service Manager"},"content":{"rendered":"<h2>\u00bfConoces la figura del Service Manager?<\/h2>\n<p>El Service Manager se ha convertido en una<strong> pieza clave para la gesti\u00f3n de la IT<\/strong> en las organizaciones.<br \/>\nEs la persona responsable de la implantaci\u00f3n y, el seguimiento de todos los procesos ligados a la gesti\u00f3n de los sistemas de informaci\u00f3n corporativos.<\/p>\n<p>La funci\u00f3n del Service Manager en Geko es, a<strong>portar versatilidad en la visi\u00f3n tanto del cliente como del equipo t\u00e9cnico en las distintas fases.<\/strong><br \/>\nAdecuando las necesidades del cliente y asegurando la ejecuci\u00f3n correcta de las acciones acordadas.<\/p>\n<p>Por otro lado el Service Manager junto con el TAM, es el encargado de alinear el roadmap a medio y largo plazo aportando su visi\u00f3n negocio\/tecnolog\u00eda gracias a contar con conocimientos t\u00e9cnicos acreditados con las principales certificaciones en cloud y Kubernetes.<\/p>\n<h3><strong>Algunas de sus las funciones m\u00e1s relevantes son:<\/strong><\/h3>\n<ul>\n<li>Asegurar el cumplimiento de los SLAs<\/li>\n<li>Responsable de la implantaci\u00f3n TI<\/li>\n<li>Interlocutor de TI<\/li>\n<li>Rentabilidad de TI<\/li>\n<li>Formaci\u00f3n del equipo<\/li>\n<li>Habilidades para el trato con los clientes<\/li>\n<li>Habilidades para el trato con la gerencia<\/li>\n<li>Habilidades para comunicar y formar<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-8370\" src=\"https:\/\/geko.cloud\/wp-content\/uploads\/2022\/05\/Captura-1-1024x702.jpg\" alt=\"La Figura del Service Manager\" width=\"600\" height=\"412\" srcset=\"https:\/\/geko.cloud\/wp-content\/uploads\/2022\/05\/Captura-1-1024x702.jpg 1024w, https:\/\/geko.cloud\/wp-content\/uploads\/2022\/05\/Captura-1-300x206.jpg 300w, https:\/\/geko.cloud\/wp-content\/uploads\/2022\/05\/Captura-1-768x527.jpg 768w, https:\/\/geko.cloud\/wp-content\/uploads\/2022\/05\/Captura-1.jpg 1121w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Adem\u00e1s el Service Manager debe tener unes cualidades y competencias indispensables como:<\/strong><\/h3>\n<ul>\n<li>Trabajar en equipo<\/li>\n<li>Capacidad para tomar decisiones y resolver problemas<\/li>\n<li>Planificar, organizar y priorizar el trabajo<\/li>\n<li>Capacidad de comunicaci\u00f3n<\/li>\n<li>Capacidad para obtener y procesar la informaci\u00f3n<\/li>\n<li>Conocimiento t\u00e9cnico<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-8361 size-large\" src=\"https:\/\/geko.cloud\/wp-content\/uploads\/2022\/05\/Copia-de-Copia-de-Diseno-sin-nombre-3-1-1024x577.png\" alt=\"La figura del Service Manager\" width=\"800\" height=\"451\" srcset=\"https:\/\/geko.cloud\/wp-content\/uploads\/2022\/05\/Copia-de-Copia-de-Diseno-sin-nombre-3-1-1024x577.png 1024w, https:\/\/geko.cloud\/wp-content\/uploads\/2022\/05\/Copia-de-Copia-de-Diseno-sin-nombre-3-1-300x169.png 300w, https:\/\/geko.cloud\/wp-content\/uploads\/2022\/05\/Copia-de-Copia-de-Diseno-sin-nombre-3-1-768x433.png 768w, https:\/\/geko.cloud\/wp-content\/uploads\/2022\/05\/Copia-de-Copia-de-Diseno-sin-nombre-3-1-1536x865.png 1536w, https:\/\/geko.cloud\/wp-content\/uploads\/2022\/05\/Copia-de-Copia-de-Diseno-sin-nombre-3-1.png 1640w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>En <strong>Geko Cloud,<\/strong> somos una Consultor\u00eda Cloud formada por un equipo que se integra en el d\u00eda a d\u00eda de nuestros clientes, para dar valor a un servicio de calidad y, una experiencia totalmente personalizada.<\/p>\n<p>\ud83d\ude80 \u00bfDespegamos juntos?<\/p>\n<p>Os compartimos algunos <strong><a href=\"https:\/\/geko.cloud\/es\/casos-de-exito\/\" target=\"_blank\" rel=\"noopener\">Casos de \u00c9xito<\/a><\/strong> donde nuestros valores y esfuerzos se reflejan en los resultados de los proyectos que hemos realizado.<\/p>\n<p>Esperamos que este art\u00edculo te haya servido de ayuda para aprender algo nuevo y seguir ampliando tus conocimientos.<br \/>\nTe invitamos a que si necesitas informaci\u00f3n sobre el <strong><a href=\"https:\/\/geko.cloud\/es\/servicios-cloud\/\">mundo Cloud<\/a> <\/strong>y <strong><a href=\"https:\/\/geko.cloud\/es\/devops\/\" target=\"_blank\" rel=\"noopener\">DevOps,<\/a><\/strong> nos contactes y sigas revisando nuestro blog para encontrar otras publicaciones \u00fatiles.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00bfConoces la figura del Service Manager? El Service Manager se ha convertido en una pieza clave para la gesti\u00f3n de la IT en las organizaciones. Es la persona responsable de la implantaci\u00f3n y, el seguimiento de todos los procesos ligados a la gesti\u00f3n de los sistemas de informaci\u00f3n corporativos. La funci\u00f3n del Service Manager en [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":8361,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[48,22],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>La figura del Service Manager - Geko Cloud<\/title>\n<meta name=\"description\" content=\"La figura del Service Manager. El Service Manager se ha convertido en una pieza clave para la gesti\u00f3n de la IT en las organizaciones.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/geko.cloud\/es\/la-figura-del-service-manager\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La figura del Service Manager - Geko Cloud\" \/>\n<meta property=\"og:description\" content=\"La figura del Service Manager. El Service Manager se ha convertido en una pieza clave para la gesti\u00f3n de la IT en las organizaciones.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/geko.cloud\/es\/la-figura-del-service-manager\/\" \/>\n<meta property=\"og:site_name\" content=\"Geko Cloud\" \/>\n<meta property=\"article:published_time\" content=\"2022-06-29T15:19:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/geko.cloud\/wp-content\/uploads\/2022\/05\/Copia-de-Copia-de-Diseno-sin-nombre-3-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1640\" \/>\n\t<meta property=\"og:image:height\" content=\"924\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Sara\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@geko_cloud\" \/>\n<meta name=\"twitter:site\" content=\"@geko_cloud\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/geko.cloud\/es\/la-figura-del-service-manager\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/geko.cloud\/es\/la-figura-del-service-manager\/\"},\"author\":{\"name\":\"Sara\",\"@id\":\"https:\/\/geko.cloud\/es\/#\/schema\/person\/9dd35472a0780016e91134c6581326f5\"},\"headline\":\"La figura del Service Manager\",\"datePublished\":\"2022-06-29T15:19:13+00:00\",\"dateModified\":\"2022-06-29T15:19:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/geko.cloud\/es\/la-figura-del-service-manager\/\"},\"wordCount\":348,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/geko.cloud\/es\/#organization\"},\"image\":{\"@id\":\"https:\/\/geko.cloud\/es\/la-figura-del-service-manager\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/geko.cloud\/wp-content\/uploads\/2022\/05\/Copia-de-Copia-de-Diseno-sin-nombre-3-1.png\",\"articleSection\":[\"Geko cloud\",\"Marketing\"],\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/geko.cloud\/es\/la-figura-del-service-manager\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/geko.cloud\/es\/la-figura-del-service-manager\/\",\"url\":\"https:\/\/geko.cloud\/es\/la-figura-del-service-manager\/\",\"name\":\"La figura del Service Manager - Geko Cloud\",\"isPartOf\":{\"@id\":\"https:\/\/geko.cloud\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/geko.cloud\/es\/la-figura-del-service-manager\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/geko.cloud\/es\/la-figura-del-service-manager\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/geko.cloud\/wp-content\/uploads\/2022\/05\/Copia-de-Copia-de-Diseno-sin-nombre-3-1.png\",\"datePublished\":\"2022-06-29T15:19:13+00:00\",\"dateModified\":\"2022-06-29T15:19:13+00:00\",\"description\":\"La figura del Service Manager. 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