{"id":6227,"date":"2021-11-17T11:49:39","date_gmt":"2021-11-17T10:49:39","guid":{"rendered":"https:\/\/geko.cloud\/?p=6227"},"modified":"2021-12-02T15:17:34","modified_gmt":"2021-12-02T14:17:34","slug":"disaster-recovery-expect-the-unexpected","status":"publish","type":"post","link":"https:\/\/geko.cloud\/en\/disaster-recovery-expect-the-unexpected\/","title":{"rendered":"Disaster recovery: expect the unexpected"},"content":{"rendered":"<p><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">Ben Franklin once said that nothing is certain except death and taxes. Today, I would add IT incidents to the list.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-6239 aligncenter\" src=\"https:\/\/geko.cloud\/wp-content\/uploads\/2021\/11\/disaster-recovery-image.png\" alt=\"disaster recovery\" width=\"728\" height=\"343\" data-mce-src=\"https:\/\/geko.cloud\/wp-content\/uploads\/2021\/11\/disaster-recovery-image.png\" srcset=\"https:\/\/geko.cloud\/wp-content\/uploads\/2021\/11\/disaster-recovery-image.png 850w, https:\/\/geko.cloud\/wp-content\/uploads\/2021\/11\/disaster-recovery-image-300x141.png 300w, https:\/\/geko.cloud\/wp-content\/uploads\/2021\/11\/disaster-recovery-image-768x361.png 768w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">Here at Geko we\u2019ve had to go through our share of operations, IT and security incidents. It\u2019s something that is just bound to happen for a number of reasons (which we\u2019ll get into later), and we\u2019ve come to adopt a lot of habits and practices that makes these far easier to quickly <\/span><b>detect<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">, <\/span><b>pinpoint<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">, <\/span><b>handle<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"> and <\/span><b>resolve<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"> incidents of all kinds. It becomes a lot more manageable once you assume these will happen, and <\/span><b>prepare<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"> for it. Can\u2019t ever be too cautious when you\u2019re talking about critical infrastructure for your entire team to work on, or your clients to access, it\u2019s a \u201ccan\u2019t afford to fail\u201d scenario and you need to be ready for it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">There\u2019s some countermeasures and checks you absolutely need to build into your infrastructure and ecosystem that makes this easier to handle:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\" data-mce-style=\"font-weight: 400;\"><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">A robust <\/span><a href=\"https:\/\/geko.cloud\/en\/cloud-services\/monitoring\/\" data-mce-href=\"https:\/\/geko.cloud\/en\/cloud-services\/monitoring\/\"><b>monitoring<\/b><\/a><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"> platform<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\" data-mce-style=\"font-weight: 400;\"><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">A sensible <\/span><b>alerting<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"> plan<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\" data-mce-style=\"font-weight: 400;\"><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">Service <\/span><b>failover<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\" data-mce-style=\"font-weight: 400;\"><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">data <\/span><b>snapshotting<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"> and <\/span><b>backups<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\" data-mce-style=\"font-weight: 400;\"><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">A <\/span><b>disaster recovery<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"> plan<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">Let\u2019s go through each one of these and define why these are important.<\/span><\/p>\n<h2><b>How do I know when it\u2019s down?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">The very first step towards knowing your infrastructure has failed is knowing when it is <\/span><b>not<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"> failing. You need to build a system that constantly checks every important part of your ecosystem so it notices deviations of that \u201cworking correctly\u201d state. Status drift is that will absolutely be the first step of your fail state. Everything just works, then kinda works. Then one day, it doesn\u2019t, and it\u2019s deviated so much from the original state that you need to rebuild everything almost from scratch. You do not want to get here. So you monitor for system abnormalities. If something has to move, monitor it. If something doesn\u2019t have to move, monitor it in case it moves.<\/span><\/p>\n<h2><b>Do I just sit someone looking at metrics?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">Not much use of a monitoring stack if it doesn\u2019t yell at you when something is going haywire. So as you set up the monitoring infrastructure, at the same pace you add <\/span><b>alerting<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">. How you do this is up to you, depends on the urgency of the task. It\u2019s a server that has 70% of its disk full? maybe send a Slack message about it to your IT team. Is the company program server not responding to pings? You probably want it to <\/span><b>call someone immediately<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"> to turn it on as soon as possible. Depends on the system\u2019s urgency and how big the problem indicator is. Your environment, your priorities.<\/span><\/p>\n<h2><b>But that doesn\u2019t keep the service running, does it?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">Do you absolutely need a way to keep service up even on the event of failure? Keep a failover system. Maybe you can skip calling about the ping-failing server, or you can move that \u201cchange drive\u201d down the priority list because you got another one on the RAID for now. <\/span><b>Two is one, one is none<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">. Keep a failover in basically anything important, even if it\u2019s a manual failover system. Have something lined up to quickly change to and keep service.<\/span><\/p>\n<h2><b>What do I do when I get a fail alarm?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">Let\u2019s get into a disaster scenario for a second. Let\u2019s say you ignored that S.M.A.R.T. alert for one day too long. Your main machine is <\/span><b><i>gone<\/i><\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">, you can\u2019t just press the \u201con\u201d button for it to go back up and forget about it, and you somehow had your failover on that machine too, for example a scenario where your proxmox machine bit the dust. Congratulations, you\u2019re facing an <\/span><b>incident<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">. So, for this case, which is bound to happen, you\u2019ve prepared backups (<\/span><b><i>hopefully<\/i><\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">) and you can swap that drive and restore it in. You may lose a day of work, but it\u2019s nothing compared to losing <\/span><b><i>everything<\/i><\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"> and spending hundreds of hours rebuilding your company from scratch. It is especially important to remember the basic rule of backups generally known as the <\/span><b>3-2-1<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"> rule:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\" data-mce-style=\"font-weight: 400;\"><b>3 copies<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"> of your data<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\" data-mce-style=\"font-weight: 400;\"><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">On <\/span><b>2 different types of storage<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"> media<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\" data-mce-style=\"font-weight: 400;\"><b>At least one<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"> of them in an <\/span><b>offsite<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"> location<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">So that, even in case of an especially bad incident, like a fire, you can just restore from the offsite backup (even though that may take substantially more time depending on your solution). Also, check that your backups work. <\/span><b>Please<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">. A backup is not a backup until you <\/span><b>test it<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">Also, as an extra,&nbsp; do not pull a <\/span><b>Michael Scott<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"> on your team.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-6233 aligncenter\" src=\"https:\/\/geko.cloud\/wp-content\/uploads\/2021\/11\/calm-disaster-recovery.png\" alt=\"mem\" width=\"600\" height=\"236\" data-mce-src=\"https:\/\/geko.cloud\/wp-content\/uploads\/2021\/11\/calm-disaster-recovery.png\" srcset=\"https:\/\/geko.cloud\/wp-content\/uploads\/2021\/11\/calm-disaster-recovery.png 600w, https:\/\/geko.cloud\/wp-content\/uploads\/2021\/11\/calm-disaster-recovery-300x118.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<h2><b>But I can\u2019t plan for everything that\u2019ll happen, can\u2019t I?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">There\u2019s a lot of things that can happen, and unfortunately you <\/span><b>can\u2019t predict all of them<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">. Anything can happen and the more complex your infrastructure setup is, the more points of failure there are on it, so you need to prepare as much as possible. Maybe you can\u2019t get all of them nailed down, but the more you plan for, the better, so if something happens, your on-call staff can just walk through a runbook on your documentation and fix the issue without much of a problem. This plan usually includes examples of scenarios that you consider possible based on your infrastructure setup, the elements affected by it, and how to fix this issue.<\/span><\/p>\n<h2><b>Sounds like I need one of those.<\/b><\/h2>\n<p><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">If an important element of your infrastructure fails, would you get a call, an email, or a Slack notification? Are you <\/span><b>sure<\/b><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"> your backups work? How resistant is your product to a drive failure? If these scenarios sound like a problem in your case, maybe you\u2019d find it useful to <\/span><a href=\"https:\/\/geko.cloud\/contact\/\" data-mce-href=\"https:\/\/geko.cloud\/contact\/\"><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\">Contact us<\/span><\/a><span style=\"font-weight: 400;\" data-mce-style=\"font-weight: 400;\"> and we\u2019ll talk about setting you up in a better state. You just have to make a choice: are you doing it now, or are you waiting after your next IT incident? Remember Picard\u2019s words on management:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-6235 aligncenter\" src=\"https:\/\/geko.cloud\/wp-content\/uploads\/2021\/11\/frase-disaster-recovery-1024x253.png\" alt=\"frase disaster recovery\" width=\"800\" height=\"198\" data-mce-src=\"https:\/\/geko.cloud\/wp-content\/uploads\/2021\/11\/frase-disaster-recovery-1024x253.png\" srcset=\"https:\/\/geko.cloud\/wp-content\/uploads\/2021\/11\/frase-disaster-recovery-1024x253.png 1024w, https:\/\/geko.cloud\/wp-content\/uploads\/2021\/11\/frase-disaster-recovery-300x74.png 300w, https:\/\/geko.cloud\/wp-content\/uploads\/2021\/11\/frase-disaster-recovery-768x190.png 768w, https:\/\/geko.cloud\/wp-content\/uploads\/2021\/11\/frase-disaster-recovery.png 1486w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ben Franklin once said that nothing is certain except death and taxes. Today, I would add IT incidents to the list. Here at Geko we\u2019ve had to go through our share of operations, IT and security incidents. It\u2019s something that is just bound to happen for a number of reasons (which we\u2019ll get into later), [&hellip;]<\/p>\n","protected":false},"author":38,"featured_media":6246,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[119,118,67],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Disaster recovery: expect the unexpected - Geko Cloud<\/title>\n<meta name=\"description\" content=\"Incidents are inevitable, so a Disaster Recovery plan is crucial to respond in such cases. 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